Fix #5: Try Rebooting the Router/ISP Cable Modem (Advanced) You may even try rebooting the entire POS system during off-hours. This step should always be tried if a standard terminal reboot does not resolve the communications error. Then re-run CommServer>3rd Purple Button>Troubleshoot or retry the transaction. Wait for the screen to stop moving for a few seconds. While the router/cable modem is rebooting power back on the VeriFone terminal. Once the terminal is powered down, reboot the router/ISP cable modem where the terminal's Ethernet cable is connected to on the other side. First, unplug the terminal (powering down). In many cases, the ISP cable modem/router needs a reboot to refresh the device Internet connections. If Prompted, “Connection Repair Successful, Press Any Key…” and press CLEAR Fix #4: Try Rebooting the Router/ISP Cable Modem (Simple) If Prompted, “Connection Repair Failed, …” check for loose cables, check for connected cables to the correct port on the terminal and the router, and check for enabled Internet connection and router lights. Prompted “Repairing Connection Operation May Take Up To 1 Minute Please Wait…” 6. Press “Reprint” under the Wrench and the Hammer 4. Fix #3: Run Repair Utility in Comm Serverġ. The majority of VeriFone Internet connectivity issues can be cured by simply rebooting the terminal, waiting 10 seconds for the screen to stop moving after bootup, then retrying the transaction or running CommServer>3rd Purple Button>Troubleshoot to observe display of OK responses. If your terminal is DHCP (plug and play) ignore this step and review below for recommended fixes. Review VeriFone Static IP Internet Connectivity for detailed steps on updating the terminal with the proper static IP values. This means if your site uses static IP the terminal is not going to connect and requires the static IP address values to be input directly into Comm Server. VeriFone terminals are shipped to locations with a DHCP (plug & play) Internet connection by default. Disregard this error.Ĭhoose the appropriate fix strategy from the list below: Fix #1: Verify Internet Connection Type: DHCP or Static IP Gateway Ping - Failure indicates a network cabling issue, or an incorrect Gateway IP address DNS Ping - Failure indicates a network cabling issue, or an incorrect Gateway IP address DNS Lookup - Failure indicates the device cannot communicate outside of the internal network Host Ping - Failure indicates the device cannot communicate outside of the internal network TCP Connect - Failure indicates the device cannot communicate outside of the internal network via HTTP SSL Connect – Failure is normal at the end of the troubleshoot cycle. Our research indicates the following type of failure errors and what they normally (but not always) mean: The responses from Troubleshoot help determine the type of error being experienced by the VeriFone terminal if you receive anything other then OK flashing multiple times until the last ping (SSL Failure Error which is normal).
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If you see the message "NOT CONNECTED TO THE NETWORK" then please review the list below of the most common types of connection errors and how to troubleshoot. If OK responses are initially returned (disregard SSL failure error), then the router recognizes a good clean connection with the terminal and this means transactions should process normally through the gift/loyalty application.
Comm Server Diagnostics Screen Then select Troubleshoot and watch the screen carefully to verify whether initial OK responses are quickly returned or connection errors are quickly displayed.
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